Items ordered and paid for will ship within 24-48 hours, unless otherwise noted in the description of the product. We primarily ship through Royal Mail. After leaving our shop, Royal Mail typically delivers in 3-5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
Once the package has left Five Dot Botanics and is in the hands of the shipping carrier, we are not responsible for delivery delays or if a package is not able to be delivered due to address errors.
We are unable to ship to forwarding company addresses at this time. If an order is placed with a forwarding shipping address, the order may be cancelled automatically by our system.
Unfortunately, we do not currently shipping outside of the UK. However, you are able to shop our products from a variety of eRetailer websites that ship to the EU and Rest of the World.
Please consult the websites own shipping and returns information when shopping through a 3rd party website.
We work hard to help you get your orders as quickly as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This unfortunately means that no changes can be made to your order once it is placed.
If you have any problems with your order (not received, not what you were expecting, etc.) PLEASE contact us so that we can make it right. We really want to keep our customers happy and will always try our hardest to resolve any situations that come up.
If your order arrives damaged or defective, please contact us immediately at email@example.com so we are able to assist you and resolve the issue. We will happily replace any damaged items, however a photograph as proof of the damage/defect is required. If an item is missing from your order, please provide a photo of everything you received, as well as the packaging. We ask that you please contact us within 48 hours of receiving your package if an item is missing from your order. With photographic proof, you do not need to go through the return process in order to receive a replacement or a refund.
Please keep in mind that the products you are buying are 100% natural so some variation from batch to batch is normal (slight changes in colour for example). This does not have an effect on the product’s efficacy and are safe to use for the duration of their shelf-life.
Refunds & Exchanges
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. We offer returns within 30 days of purchase back to your original form of payment. To return, please contact us at firstname.lastname@example.org and we'll send you a returns postage label; pack the items safely back into the original packaging and use the return label.
Once we receive the package and inspect the product(s), the total amount will be returned back to your original form of payment. If the product does not meet the return requirements, store credit may be issued instead.
FiveDot Botanics is not responsible for reimbursement or compensation of returned packages lost in transit.
We offer secure online ordering and accept Visa, MasterCard, American Express, Amazon Pay, Google Pay and PayPal.
All prices are in GBP. Payment for international orders will be processed at the current exchange rate and will appear so on your bank statement.