Items ordered and paid for will ship within 24-48 hours, unless otherwise noted in the description of the product. We primarily ship through Royal Mail. After leaving our shop, Royal Mail typically delivers in 3-5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
Once the package has left FiveDot Botanics and is in the hands of the shipping carrier, we are not responsible for delivery delays or if a package is not able to be delivered due to address errors.
Please allow up to four weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we do not pay for anything to be released from customs to you.
Please keep in mind that what you pay online for your order does not include possible taxes and duties which may be applied by customs authorities on delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and we do not reimburse customs or duties costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order. Please note, if you choose not to pay duties on import and return your package to us, you will not be issued with a refund when the package is received by us - you will be issued store credit for the value of the products purchased only, less any shipping paid.
Unfortunately, we are unable to ship to forwarding company addresses at this time. If an order is placed with a forwarding shipping address, the order may be cancelled automatically by our system.
We work hard to help you get your orders as quickly as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This unfortunately means that no changes can be made to your order once it is placed.
If you have any problems with your order (not received, not what you were expecting, etc.) PLEASE contact us so that we can make it right. We really want to keep our customers happy and will always try our hardest to resolve any situations that come up.
If your order arrives damaged or defective, please contact us immediately at firstname.lastname@example.org so we are able to assist you and resolve the issue. We will happily replace any damaged items, however a photograph as proof of the damage/defect is required. If an item is missing from your order, please provide a photo of everything you received, as well as the packaging. We ask that you please contact us within 48 hours of receiving your package if an item is missing from your order. With photographic proof, you do not need to go through the return process in order to receive a replacement or a refund.
Please keep in mind that the products you are buying are 100% natural so some variation from batch to batch is normal (slight changes in colour for example). This does not have an effect on the product’s efficacy and are safe to use for the duration of their shelf-life.
Refunds & Exchanges
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. We offer returns within 30 days of purchase back to your original form of payment. To return, please contact us at email@example.com and we'll send you a returns postage label; pack the items safely back into the original packaging and use the return label.
Once we receive the package and inspect the product(s), the total amount will be returned back to your original form of payment. If the product does not meet the return requirements, store credit may be issued instead.
FiveDot Botanics is not responsible for reimbursement or compensation of returned packages lost in transit.
We offer secure online ordering and accept Visa, MasterCard, American Express, Amazon Pay, Google Pay and PayPal.
All prices are in GBP. Payment for international orders will be processed at the current exchange rate and will appear so on your bank statement.