FAQs

What are your payment options? 

We take all general forms of payment as well as Klarna & Clearpay, see our Payment FAQs for more information on these options.  

What is the 30-Day Guarantee? 

We offer a 30 day satisfaction guarantee, giving you a whole 30 days to really get to know your new product.

If things don’t work out, just let us know within 30 days by following our easy returns process and we’ll either help you find an alternative product or give you a full refund. Learn more here. 

What product is right for me? 

We formulate our products with all skin types in mind and have a small core range to create uncomplicated skincare routines for everyone to build healthier skin. We recommend starting with our product guide to learn more about a Five Dot Botanics routine. If you'd like more support, or personalised recommendations, feel free to email us at hello@fivedotbotanics.com and we'll be sure to help

 

PRODUCT FAQs

Are all your products vegan?

Yes, our entire range is vegan, and we are Vegan certified. Also our products involve no animal testing whatsoever.

Do any of your products contain Palm Oil?

No, none of our products contain palm oil, and they never will - we have made a commitment to ourselves not to use palm oil.

Why only five ingredients in each product?

Many natural, organic or “clean beauty” products still have 20 to 50 ingredients in them, many of which are zero-impact (polite term for filler), and far too many to make any sense of. Our mission is to allow you to understand what you are putting on your skin.

There’s an analogy to a healthy diet. People have moved away from processed foods, and most healthy people take care what they are putting into their bodies. In that context, many popular skincare products are like sausages. And many natural skincare brands are just adding one or two good ingredients alongside, like eating lettuce with a processed sausage.

We offer effective skincare with only five healthy ingredients.

What is the shelf life of your products?

Since our products are natural and we don’t use unnatural preservatives, our products have a shelf life of typically 6 months once opened. If the products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer.  

Where are your products made?

All of our products are made in the UK. 

SHIPPING FAQs 

Do you offer FREE SHIPPING?

Yes, currently all of our UK orders are subject to free delivery.

We use the service provide Yodel - Xpress to ship your orders, which is fully tracked.

When will my order arrive?

Orders are dispatched every weekday by 2pm and should arrive to you within within 1-5 Working Days.

If your order hasn't arrived after 5 working days, feel free to get in touch and we'll aim to help. 

What is your returns policy?

We want you (and your skin) to be happy. If you’re not totally satisfied, we're very happy to offer a refund or exchange. This even applies if you have opened and tried the product, within 30 days of purchase – just send it back to us. We value all your feedback. 

How do I return a product to you?

Goods must be returned within 30 days of purchase date, securely packaged. We recommend using a recorded delivery service, just in case.

Please enclose your name, address, order ID number and reason for return/exchange with your returned products and post to:

Five Dot Botanics
71-75 Shelton Street
London
WC2H 9JQ

We aim to process returns within ten working days of receipt. If the goods are being returned because they were incorrectly supplied, we’ll refund your postage and packaging costs.

My order has arrived damaged/ faulty, what should I do?

We will either replace your products or refund you, within 30 days of purchase. Please email us at hello@fivedotbotanics.com with your order ID number, a photo of the fault and a description of the problem.

Do you ship internationally?

Unfortunately, we can not currently offer international shipping. If you are from outside of the UK, we recommend shopping our range from Look Fantastic, but please check their delivery and returns policy first.